COVID-19 Information

We’re here for you.

During the current COVID-19 pandemic, PrismRBS has been working daily to anticipate and respond to changing market conditions while prioritizing the best interests of our customers and employees. PrismRBS is currently operating at normal hours.

Our main priority is to continue serving you and keep our employees’ and all customers’ best interests in mind. Thank you for your patience and partnership as we all work together to navigate these unprecedented circumstances.

How you can reach us.
  • Our support team hours are 7 a.m. – 6 p.m. CDT Monday – Friday. To reach our support team, please submit a ticket through the portal, or email, and include a description of your issue and your contact information. A member of our team will get back to you as soon as possible.
  • At this time, we ask that you reserve support-related phone calls for emergency situations only. If you have an emergency, including a system outage or loss of functionally, please call 800-510-3911 and you will be directed to the emergency support line.
  • During this time we expect response and resolution times to be extended. We will do our best to work through tickets as quickly as possible, and we ask for your patience and understanding with the delay.
  • For other questions or inquiries, please contact
What we’re doing.

Internally, we have implemented a number of measures to keep our team members and space as safe as possible:

  • Team members are currently working from home, and we’ve ensured everyone has the resource they need to fully do their job remotely.
  • Upon entering and exiting our building, all team members and guests must use hand sanitizer.
  • We are encouraging everyone to wash their hands for at least 20 seconds at a time on an hourly basis.