COVID-19 Information

We’re here for you.

We’re committed to continuing to serve you during this evolving situation. Please check back regularly for ongoing updates related to the measures we’re taking to serve you and our staff during the evolving COVID-19 situation.

How you can reach us.
  • Our support team hours are from 7 a.m. – 6 p.m. CST. To reach our support team, please submit a ticket through the portal, or email support@prismrbs.com, and include a description of your issue and your contact information. A member of our team will get back to you as soon as possible.
  • At this time, we ask that you reserve support-related phone calls for emergency situations only.
  • For other questions or inquiries, please contact info@prismrbs.com.
What we’re doing.

Internally, we have implemented a number of measures to keep our team members and space as safe as possible:

  • Team members are currently working from home, and we’ve ensured everyone has the resource they need to fully do their job remotely.
  • Upon entering and exiting our building, all team members and guests must use hand sanitizer.
  • We are encouraging everyone to wash their hands for at least 20 seconds at a time on an hourly basis.
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