Category: Articles

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Support Best Practices

The PrismRBS support team strives to provide excellent, efficient service to all customers. To enhance your support experience, there are a few things you can do to ensure the process goes smoothly. Follow this advice to reduce the number of touchpoints with our team and get your ticket resolved quickly: Submitting a ticket To best...

September 24, 2020September 24, 2020In Articles
CSULB’s 49er Shops rely on PrismWeb and years of experience to keep online order fulfillment successful
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CSULB’s 49er Shops rely on PrismWeb and years of experience to keep online order fulfillment successful

Director of Bookstore Services Cyndi Farrington shares her tried and true best practices The 49er Shops have a long history serving the California State University, Long Beach campus – since 1953 to be exact – and a long history fulfilling, packing and shipping orders. While their foray into eCommerce and online fulfillment didn’t start until...

Expert Barrett Jelvik shares his keys to building a successful eComm strategy
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Expert Barrett Jelvik shares his keys to building a successful eComm strategy

Barrett Jelvik, Central Washington University Wildcat Shop’s eCommerce and online ordering supervisor, oversees the store’s website and manages the order fulfillment team. Before joining the team five years ago, he worked in both corporate and startup environments doing web design and digital advertising. His breadth of experience has enabled him to strengthen and grow the...

COVID-19 accelerated the need for a strong eComm strategy. Here’s how CWU’s Wildcat Shop rose to the challenge.
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COVID-19 accelerated the need for a strong eComm strategy. Here’s how CWU’s Wildcat Shop rose to the challenge.

For the past five years, Barrett Jelvik has served as Central Washington University’s eCommerce and online ordering supervisor, overseeing the Wildcat Shop’s website and managing the order fulfillment team. As the end-to-end supervisor of the fulfillment team, he watches products from the point they go online to the point they get shipped out the door...

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Emerging trends in campus retail: concierge service

Emerging trends in campus retail: concierge service We all know retail is changing, due in large part to the rise in eCommerce. But, brick-and-mortar stores are not dead or doomed. Shoppers’ expectations of an in-store experience have simply evolved. Customers have higher expectations for customer service, and they’re looking for more experiential retail. They also...

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ICBA and CAMEX 2020 Highlights

Our sales, marketing and customer success team members returned from the campus store industry’s biggest trade shows last week with insights on industry trends, themes and challenges. Here are a few of their takeaways: On retail experiences… Most buzzworthy phrases heard: experience economy, experiential retail, customer engagement We’re in an experience economy. Customers are looking...

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What to watch for in 2020: retail and merchandising trends

Denise Walsh, Strategic Campus Advisor for Campus Advisory Services discusses what collegiate retailers should look for in retail and merchandising design trends for 2020. Denise, what retail trends are you expecting to see this year?  I recently attended the Sports Licensing Tailgate Show in Las Vegas and had the opportunity to hear retail trends from...

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Top 5 reasons to upgrade your PrismWeb template

eCommerce is becoming a more integral part of the customer experience. Shoppers like the convenience of online shopping, including the ability to research and compare prices. But, a poor digital shopping experience leads to low conversion rates and lost business in the future. The latest PrismWeb template was designed to reflect the changing digital shopping...

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We’re updating our documentation portal!

Our updated documentation portal makes it easier to find what you’re looking for. It features: More robust search functionality A new and improved user interface Integration with the ticketing system, which displays documentation options when entering a support ticket Smaller, more consumable documents We’re continuing to make updates and add documents, so check back frequently....

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