Windows end-of-life FAQs

What’s happening?

On January 14, 2020 Microsoft is officially ending its support for Windows Server 2008, which means the server will no longer receive operating system updates. The Operating System (OS) will continue functioning in an unsupported state, but without updates the OS will be more susceptible to security vulnerabilities.

The PCI Security Council mandates that customers use a system maintained by the manufacturer. Because Windows Server 2008 will be unsupported, sensitive information becomes vulnerable, and if a security incident occurs, stores could face financial repercussions.

What actions need to be taken?

To ensure sensitive information is protected and your infrastructure is secure, it’s critical to upgrade to Microsoft Windows Server 2016 as soon as possible.

  1. With the help of your IT professionals, identify the server OS you are using by October 31, 2019.
  2. If you are running Server 2008, engage with the PrismRBS team to begin necessary preparations to upgrade.
    • Email implementations@prismrbs.com with answers to the following questions:
        • Are you upgrading to a new physical or virtual server?
        • Identify how many servers are involved. ICS or POS?
        • Identify a preferred two-week period to have remote access to the server and complete the install. Please note, the store must be closed during the actual migration process which happens last. Dates will be scheduled on a first-come, first-served basis.
        • Who are the main points-of-contact, including a primary contact and technical contact?
  3. Review and authorize the Scope of Work provided by the implementations team.

What are my server options?

A virtual machine can be set up by your campus IT resources, or you may purchase a physical server through PrismRBS. PrismRBS can supply the necessary requirements for both virtual and physical servers. Email sales@prismrbs.com with inquiries or questions.

What about SQL end-of-life?

If you are a participant in the Microsoft ISV program, it includes SQL server as part of your PrismCore license. There is no additional fee for the program, and when we do a server swap, we will install SQL 2016 if the OS supports it. If your OS does not support it, we will need to explore alternative hardware enhancements.

Why is PrismRBS upgrading to Windows Server 2016 and not 2019?

We are currently in the process of verifying PrismCore functionality on Windows Server 2019.  We anticipate finishing this verification process by the end of 2019.

Please contact sales@prismrbs.com with questions and inquiries.

 

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